Never Leave a Customer Hanging After Hours

Ever get a message at 9pm asking about opening hours or prices, then forget to reply until the next afternoon? By then, they've probably messaged your competitor too.

The fix is simple: set up an auto-reply on Facebook, Instagram or your website chat that answers the most common questions instantly, even when you're closed.

Start by listing your top 3–5 questions. Things like:

• What are your opening hours?
• Do you take walk-ins or need bookings?
• How much does X cost?

Then write one friendly auto-reply that covers them, and mentions when you'll personally follow up.

"Thanks for reaching out! We're closed right now but back online at 9am. Our hours are Tue–Sat, 10am–6pm, and bookings can be made on our website. We'll reply personally first thing tomorrow!"

Most booking platforms and social inboxes (like Instagram or Facebook Business) let you set this up in under 10 minutes, no tech skills needed. Try it tonight, and see how many fewer enquiries slip through the cracks tomorrow.