Turn a Pile of Reviews Into 3 Clear Takeaways

If you've got a stack of Google reviews, DMs, or feedback forms sitting unread, you're not alone. Most business owners skim a few and move on — but the useful patterns are hiding in the ones you didn't read.

Here's a five-minute fix: copy your last 20–30 pieces of feedback into ChatGPT or a similar AI tool, then ask it to summarise them for you.

Here is customer feedback from my [salon/café/clinic]. Please summarise the top 3 things customers love, the top 3 complaints, and one quick suggestion I could act on this week.

That's it. You'll get a clear, honest snapshot instead of a vague feeling that "people seem happy" or "a few people complained about something."

Try it with:

• Google or Facebook reviews (copy the text directly)
• Feedback forms or survey responses
• Even a bunch of customer text messages or emails

Do this once a month and you'll start spotting trends early — before a small niggle turns into a pattern that costs you bookings. Small habit, real insight.